Cancellation Policy

All booking requests confirmed by us are subject to our cancellation policy. The cancellation fee applies to the total of services booked and confirmed at the moment of cancellation, including lodging, food & beverage, catering, spa- and other services. A cancellation should be communicated in writing, using regular mail, fax or Email.

Some of our special offers and promotions have specific conditions and terms with a different cancellation policy. Please note the specific conditions and terms of the offer or promotion when making your booking.

Standard cancellation policy
Cancellations up to 3 weeks prior to planned arrival: no cancellation fee. Cancellations up to 1 week prior to arrival: 25% cancellation fee. Up to 72 hours before arrival: 50% cancellation fee. Reservations canceled fewer than 72 hours before planned arrival will be fully charged.

Cancellation policy for group arrangements (lunch & dinner)

Cancellations up to 72 hours prior to arrival: no cancellation fee. Cancellations up to 48 hours prior to arrival: 25% cancellation fee.

Up to 24 hours before arrival: 50% cancellation fee. Reservations canceled fewer than 24 hours before planned arrival will be fully charged.

Payment terms & cancellation policy for reservations for the exclusive use of the property

There is a 10% deposit required, a non - refundable prepayment of accommodation charges at the time of booking.

A 40% non - refundable prepayment of accommodation charges is due 6 months before the date of the event (cancellations up to 6 weeks prior to arrival: 50% cancellation fee). The remainder of 50% of accommodation charges and 100% of other charges (food & beverage, entertainment etc.) are due two weeks before the date of the event. Reservations canceled within 2 weeks of the planned event will be fully charged; in case of a cancellation no refunds will be made.